Player support for iGaming portals

Answer every player in seconds. Pay for fewer agents.

Ria handles the questions that fill your support queue: deposits not credited, withdrawals pending, KYC. She answers with the real status from your own system, day and night, and hands only the chats that need a person to your team, with the payment already checked.

See what you'd save

Reliable · Instant · Assistant

R
RiaYour portal · Online now
Demo
Tap an option above to try Ria

What Ria saves you

Move the sliders to your portal's numbers.

Chats Ria answers each month15,000
Agent hours saved each month1,500 h
Agents' worth of work8.5
Saved each month₹2,55,682
500 chats a day × 6 min × 30 days ÷ 176 working hours per agent × ₹30,000. Your own figures; Ria's reports show the real share once you're live.

Why portals choose Ria

Answers from your own records

"Where is my withdrawal?" Ria checks your system and tells the player the real status, amount and time. No guessing.

Payment proof, checked

Ria reads UPI slips and bank statements, finds the UTR and amount, and warns your team about failed, old, reused or edited files.

English and Hinglish

Players chat the way they talk. Ria also understands common questions typed in Hindi, Tamil, Telugu, Kannada, Malayalam, Bengali, Marathi, Gujarati and Punjabi.

A person when it matters

When a player needs your team, the chat moves to the agent console with everything Ria already found. No asking for the UTR twice.

Fraud warnings

The same UTR from two accounts, the same screenshot reused, many accounts on one device: your team sees it, players never do.

Your brand, your words

Your colours, your bot name, your wording for every answer. Change any answer yourself, any time.

Every payment slip checked before your agent acts

A player sends a payment screenshot. Before your agent reads it, Ria has found the UTR and amount, asked your system about that UTR, and checked the date, the status and whether another account already used it. Your agent sees one clear note. The player never sees the warnings.

Live in days, not months

  1. 1

    Add one line to your website

    Your developers paste the chat line and a small piece that tells Ria who is logged in. The setup guide has every step and every piece of code.

    <script src="…/riya.js" data-portal="yours"></script>
  2. 2

    Connect live status (optional)

    Point Ria at your deposit, withdrawal and KYC records, or at your existing API, so she can answer with real numbers.

  3. 3

    Go live

    Test it on your site, then switch it on for players. You can pause it in one click.

Give your players answers, not queues.

See what you'd save