Agent console
Your agent starts with the answer.
Everything Ria found is on screen before the agent types a word.
One queue, VIPs first
Agents see who is waiting, for what, and for how long.
- VIP players go to the front
- Players see their place in line
- Chats spread across online agents
Rahul88VIPWithdrawal not received
priya_kPaid, not in wallet
arjun_77KYC pending
guestLogin problem
2 agents online · longest wait 4 min
Every slip, already checked
Before the agent opens a screenshot, Ria has read it and asked your system about the UTR.
- UTR, amount, date and status
- Old, failed, reused or edited files flagged
- Aadhaar numbers hidden
Replies ready to send
Suggested replies from the latest live status, plus your team's own quick replies.
- One click to use, easy to edit
- Your team writes its own
- Same wording every time
Suggested from the live statusYour ₹5,000 withdrawal was paid today at 14:05, bank ref 612045833391.
Quick reply · /utrPlease share the 12-digit UTR from your UPI app so I can check it.
Quick reply · /bankBank transfers can take up to 2 hours to show in your account.
Where the player is chatting from
IP address, approximate place, internet company and phone, with a VPN warning.
- Other accounts on the same IP or device
- Never shown to players
- Deleted after 90 days