Team & shifts
Run a support team from anywhere.
Shifts, attendance, remote checks and roles, in the same place as the chats.
Shifts and cover
See who is on, who is late and whether each shift has enough people.
- Cover per shift, every day
- Breaks, late starts and early finishes
- Attendance for HR
Camera checks for remote agents
A photo to go online and a few random checks while online, with a sign before each one.
- The agent agrees first
- Team leads see the photos
- Deleted automatically
Camera checkA photo to go online and a few at random times. The agent agrees first. Off unless you switch it on.
Roles that fit your team
Everyone sees only what their job needs.
- Each portal sees only its own data
- Trainers improve answers, you approve
- Two-step login for staff
OwnerEvery portal, approves changes
Portal adminTheir portal: answers, team, settings
Team leadChats, reports, shifts, promotions
AgentThe console only
TrainerImproves answers; each change waits for approval
Teach Ria in one click
Messages Ria didn't understand are collected. Pick the words, press Teach Ria.
- She understands them from the next message
- Nothing that already works changes
- No developer needed