Does Ria use AI?
No. Ria answers with wording you approve and live data from your own system, so she never makes anything up.
Questions portal owners ask.
Straight answers to what portal owners ask before they start.
How Ria works
What if Ria doesn't understand a player?
She asks them to pick from a few options, or hands the chat to your team. Missed messages are collected so you can teach her in one click.
What if no agent is online?
Ria never promises a person who isn't there. She raises a ticket with every detail for when your team is back.
Which languages?
Players chat in English and Hinglish. Ria also reads Hindi script and Tamil, Telugu, Kannada and Malayalam typed in English letters.
Setup
What does our team need to do?
Add one line to your website and a small piece of code that tells Ria who is logged in. The setup guide has every line ready to copy.
Does it work in our Android app?
Yes. The setup guide includes the Android code, with phone notifications for replies and payment updates.
Can we change what Ria says?
Every answer, button and sentence, any time, for your portal only. Even the bot's name and colours.
Data and security
Can other portals see our data?
No. Each portal's team sees only its own chats, players and reports.
How long is data kept?
You choose. Files, chat details and staff photos are deleted automatically after the days you set.
Do players see fraud warnings?
Never. Warnings, file checks and connection details are for your staff only.
Pricing
How is Ria priced?
No per-seat fees and no per-message fees. Ask us for a price for your portal.
Is everything included?
Yes: chat, agent console, fraud warnings, shifts, reports and promotions.