Guides for player support teams.
What to do with the chats every Indian portal gets: deposits, withdrawals, payment proof and how players really type.
6 min read
“Paid, but not in my wallet”: how to answer UPI deposit chats
The most common chat on any Indian gaming portal, step by step: what to ask, what the UTR tells you, the RBI T+5 refund rule, and when to raise a ticket.
Read the guide5 min readHow to spot fake and reused UPI payment screenshots
Edited, old, failed and reused UPI screenshots: the signs your team can check in a minute, and why the UTR matters more than the picture.
Read the guide5 min readHinglish player support: how players really type, and how to understand them
Real examples of how Indian players write to support: Hinglish, SMS short forms, typos and regional words. What a support bot has to understand, and what to answer in.
Read the guide