Reports & growth
Know how support is going without asking.
Numbers, alerts and promotions that show what support is worth.
What Ria is worth, in rupees
Agent hours and agent cost saved, counted only on chats Ria really solved: the player didn't come back within 24 hours.
- Your own cost per agent hour
- Compared with the period before
- Night and roster gaps Ria covered
Every day, every outcome
Chats each day against the period before, how every chat ended, and the answers to improve first.
- Solved by Ria, by an agent or by a ticket
- Players who stopped replying, abuse, late tickets
- One click from a weak answer to editing it
Busy hours and speed
When players write, how long they wait and how fast agents reply.
- Chats by hour, India time
- Typical and average wait
- Plan each shift from real numbers
Every agent, side by side
Online hours, chats, tickets, first reply, chat time, rating and review score per agent.
- Attendance next to the numbers
- Star ratings from players
- Quality scores from team leads
Topics and tickets
What players ask about, how much Ria solves per topic, and how each team handles tickets.
- Tickets raised, done and rejected per team
- On time against your promised reply time
- Download as Excel or CSV
Alerts where you already are
Telegram and email when a queue builds up or nobody is online.
- Each portal gets only its own alerts
- Reminders while a problem stays open
- One daily all-good message
Queue building · Your Portal6 players waiting, 2 agents online
Ria daily checkBackup ✓ · 1,042 chats yesterday · no open problems
Promotions with numbers
Every promotion shows how many players saw it and how many tapped.
- Banner or text
- By audience, language and dates
- Pause or change any time